Last Updated: 2/FEB/2026

[Company Name] ("we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our housing disrepair claims services, website, or contact us regarding a potential claim.

We may collect the following categories of personal information:

• Full name 
• Address 
• Telephone number 
• Email address 
• Date of birth (where necessary) 
• Tenancy information 

• Details of housing disrepair issues 
• Photographs and videos of property conditions 
• Correspondence with landlords, housing associations, or local authorities 
• Maintenance and repair records 
• Medical information related to the disrepair claim (where relevant) 

• IP address 
• Browser type and version 
• Device information 
• Website usage data 
• Cookies and similar technologies 

We use your information to:

• Assess your eligibility for a housing disrepair claim 
• Provide legal or claims management services 
• Communicate with you regarding your claim 
• Verify your identity 
• Obtain evidence and documentation 
• Comply with legal and regulatory obligations 
• Improve our website and services 
• Prevent fraud and misuse 

Where applicable, we process personal information under one or more of the following legal bases:

• Your consent 
• Performance of a contract 
• Compliance with legal obligations 
• Legitimate business interests 
• Establishment, exercise, or defense of legal claims 

We may share your information with:

• Solicitors and legal representatives 
• Housing experts and surveyors 
• Medical professionals (where relevant) 
• Landlords, housing associations, and their representatives 
• Courts, tribunals, and regulatory bodies 
• Service providers assisting us in delivering our services 

We do not sell your personal information to third parties.

We retain personal information only for as long as necessary to:

• Provide our services 
• Manage and resolve claims 
• Comply with legal and regulatory requirements 
• Resolve disputes and enforce agreements 

When information is no longer required, it will be securely deleted or anonymized.

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Subject to applicable law, you may have the right to:

• Access your personal information 
• Correct inaccurate information 
• Request deletion of your information 
• Restrict processing 
• Object to processing 
• Request data portability 
• Withdraw consent where processing is based on consent 

To exercise your rights, please contact us using the details below.

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance functionality.

You can control cookie preferences through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: