Terms and Conditions

Last Updated: [Date]

These Terms and Conditions ("Terms") govern your use of the services provided by [Company Name] ("Company," "we," "us," or "our") in relation to housing disrepair claims and the use of our website.

By using our website or engaging our services, you agree to be bound by these Terms.

[Company Name] provides assistance and support in relation to housing disrepair claims, including claim assessment, case management, and referral to legal professionals where appropriate.

To use our services, you must:

• Be at least 18 years old. 
• Be legally entitled to make a housing disrepair claim. 
• Provide accurate and complete information. 
• Have authority to provide information relating to the property and claim. 

We may:

• Assess your eligibility for a housing disrepair claim. 
• Gather information and evidence relating to your claim. 
• Communicate with landlords, housing associations, local authorities, experts, or legal representatives. 
• Refer your case to solicitors or legal professionals where appropriate. 

Acceptance of your enquiry does not guarantee that a claim will be accepted, pursued, or successful.

You agree to:

• Provide accurate, truthful, and complete information. 
• Notify us promptly of any changes to your circumstances. 
• Cooperate with reasonable requests for documents and evidence. 
• Attend appointments, inspections, or meetings when required. 
• Not provide false, misleading, or fraudulent information. 

Failure to comply may result in suspension or termination of our services.

Any fees payable for our services will be clearly explained before you enter into an agreement.

Where your claim is referred to a solicitor, separate terms and conditions may apply and will be provided by that solicitor.

Unless expressly agreed otherwise in writing:

• No guarantee is given regarding compensation amounts. 
• Fees may apply in accordance with any signed agreement. 
• Additional costs may arise where expert reports or specialist services are required. 

We do not guarantee:

• That your claim will be accepted. 
• That legal proceedings will be commenced. 
• That compensation will be awarded. 
• Any specific outcome or financial recovery. 

Every claim depends on its own facts, evidence, and legal circumstances.

All content on our website, including text, graphics, logos, designs, and materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not:

• Copy, reproduce, modify, or distribute website content without prior written permission. 
• Use our branding or materials for commercial purposes without authorization. 

You agree not to:

• Use the website for unlawful purposes. 
• Attempt to gain unauthorized access to our systems. 
• Introduce viruses, malware, or harmful code. 
• Interfere with the operation or security of the website. 

We reserve the right to restrict or terminate access where misuse is suspected.

To the maximum extent permitted by law, we shall not be liable for:

• Indirect or consequential losses. 
• Loss of profits, income, or business opportunities. 
• Delays caused by third parties. 
• Inaccuracies resulting from information provided by clients or external parties. 

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Your personal information will be processed in accordance with our Privacy Policy.

By using our services, you acknowledge that we may process your personal information as necessary to assess and manage your claim.

We may introduce or refer clients to third-party professionals, including solicitors, surveyors, contractors, or experts.

We are not responsible for services provided directly by third parties, who will operate under their own terms and conditions.

We reserve the right to terminate or suspend services if:

• You breach these Terms. 
• You provide false or misleading information. 
• Continuing to act would be unlawful or inappropriate. 
• We reasonably believe the claim lacks sufficient merit. 

Termination will not affect any rights or obligations accrued before termination.